Frequently Asked Questions (FAQ)

1. Product & Licensing

 

Q: Which versions of QuickBooks Desktop do you provide? A: We supply the full range of the latest QuickBooks Desktop products, including:

  • QuickBooks Desktop Pro

  • QuickBooks Desktop Premier

  • QuickBooks Desktop Enterprise

  • QuickBooks Desktop for Mac

  • Industry-tailored editions

All software licenses are genuine products from Intuit, and we are committed to providing you with authentic keys.

Q: Are your licenses authentic and genuine? A: Yes. Caltexa is dedicated to offering only authentic and genuine licenses. We provide direct access to Intuit’s powerful accounting solutions, ensuring reliability and compliance.

Q: What is a "lifetime subscription"? A: The terminology "lifetime subscription" refers to a product key that grants you perpetual access to the specific version of the QuickBooks Desktop software you purchase (e.g., QuickBooks Desktop Pro 2024). This is typically a one-time purchase, not a recurring monthly or annual fee.

Q: Can I install QuickBooks on multiple computers? A: Installation rights depend on your specific license type:

  • Single-user: Use on one machine only.

  • Multi-user: Install on multiple devices, based on the number of users licensed (e.g., Pro offers up to three-user licenses, Premier up to five, and Enterprise up to thirty). If you are unsure of your specific license terms, please reach out to our support team.

 

2. Ordering & Delivery

 

Q: How fast is the delivery of the license key? A: We offer Instant Email Delivery. Once your purchase is complete, your license number and download instructions are sent immediately to the email address provided during checkout.

Q: How do I activate my QuickBooks software? A: The activation process is simple:

  1. Once your purchase is complete, you’ll receive your license number and download link by email.

  2. Download the software directly from the link provided (often Intuit’s official site).

  3. Enter your license number when prompted during installation.

  4. Follow the guided setup to finalize activation.

  • If you need any help, our 24/7 support team is ready to assist you.

 

3. Support & Returns

 

Q: Do you provide support after purchase? A: Absolutely. Our team is available to assist you from Monday to Sunday to ensure smooth installation and optimal use of your QuickBooks software.

Q: What if I change my mind or have an issue after purchase? A: We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can request a full refund within 30 days of the purchase date.

 

4. Bookkeeping Services

 

Q: What accounting and bookkeeping services do you offer? A: Our professional bookkeeping solutions cover a range of essential financial tasks, including:

  • Monthly account reconciliation

  • Preparation of financial reports

  • Managing accounts receivable and payable

  • Payroll services

  • Support with tax filings

  • Custom financial reporting

Q: How do you protect my confidential financial data? A: We follow rigorous data protection protocols, which include:

  • Secure, encrypted data transfers.

  • Safe and private file storage with restricted access.

  • Routine security checks and compliance with top industry security standards.

Q: What are the typical timeframes for your bookkeeping tasks? A: Typical timeframes are:

  • Monthly books: Finalized by the 15th of the next month.

  • Bank reconciliation: Delivered within 5 business days.

  • Financial reports: Ready by month’s end.

  • Timelines for special requests are provided upon consultation.